Today’s healthcare leaders are faced with challenges in managing the financial health of their organizations; especially in response to the expansion of quality reporting, meaningful use and other penalties. They are looking for ways to improve the health of their patients, and condition-specific populations, at a reasonable cost. Increasingly they hear about the importance of patient-centeredness and the most effective of these leaders are recognizing the connection to digital health tools.
The marriage between a hospital and its electronic medical records vendor may not always be loving and open, and may even end in divorce. But while the relationship is flourishing, the pair are by necessity devoted to one another, and the vendor often tries valiantly to meet its hospital’s every need, in every department.
So why would a big, dominant EHR vendor like EPIC or Cerner allow an interloper into the family… some young thing fresh from Santa Clara or Madison or Austin, offering a new and exciting way to solve some small part of the hospital’s complicated life? Because they have to.
You can lead a health care consumer to your mobile app, but you can’t make them use it, suggests a new report from consulting firm Accenture. It found, in a survey of 100 large U.S. hospitals, that just 2 percent of their patients are using hospital-provided mobile apps, even though two-thirds of the hospitals made them available.
The problem, Accenture said, was that the hospitals largely failed to provide consumers with the kinds of functions they want most. For consumers, those are access to medical records, the ability to make appointments, and an option to request prescription refills. Just 11 percent of the surveyed hospitals offered those functionalities.