And Then There Were Three: IT Considerations of Payer Mergers

Part 2: Five Services via Technologies Payers Should Provide

In the previous post, we discussed how IT tools can facilitate the process of payer mergers. Certainly, members can also benefit from innovation during and after similar corporate transitions. There are ways in which we believe our customers can improve their own experience while benefiting from more informed and adherent patients.

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And Then There Were Three: Digital Technological Considerations of Payer Mergers

Part 1: Implications for Payers

It is no secret that there is an incredible consolidation in the healthcare payer space. There is a prevailing wisdom that the ACA (Obamacare) has fueled this activity.   Others, including former Obama administration adviser Steve Rattner claim that consolidation began with the depression of 2008. Regardless of when it started, the extreme to which these mergers and acquisitions have occurred are both eye-opening and making us give thought to their implications. Deals of the magnitude of Anthem-Cigna and Humana-Aetna would have had regulators reeling decades ago.


5 Things Subscribers Want in mHealth Tools

The Affordable Care Act (otherwise known as Obamacare) has significantly transformed the health insurance landscape from a number of perspectives. It has led to market consolidation, grown the ranks of subscribers by the millions, created a consumer-driven market, and potentially paved the way for technology to improve the payer-subscriber relationship. We will highlight what we consider digital tools that address the growing needs of this transformation from the consumer standpoint. Some of these exist and some are in development, but all are seen as ‘must haves’ for success.

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5 Ways Digital Tools Will Help Payers

Undisputedly, healthcare is lagging behind other sectors in its development and use of digital technology tools to meet the needs of its stakeholders, not the least of which is the consumer. The Affordable Care Act has transformed the patient into a true healthcare consumer, looking for the best value for the individual. In order to meet these needs, a script must be borrowed from the playbook of the retail, social, and finance industries, specifically regarding their use of digital technologies in meeting consumer needs. Ultimately, if these needs are met, payers will meet with success. Payers are key players determining the adoption of mobile health technology. The first of this two-part article will focus on the payer’s perspective and the second will address specific customer needs.

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Health IT Innovations: Why a Cautious Approach Is the Riskiest One

Patients will continue to desire more from the healthcare system as its complexity continues to grow. We’re in the midst of an unparalleled period of health IT innovation on all fronts – including payers, providers and ISVs.
With the cost of hardware continuing to fall and the open source movement developing into full maturity, the barriers to entry in the health IT and digital health space have never been lower. That’s why disruption is now coming from all corners of the world. With enough blood, sweat, and tears, startups and early-stage companies alike can grab a foothold in today’s thriving markets.How are healthcare payers, providers and independent software vendors (ISVs) responding? Some are taking a very cautious approach to new technology, waiting to implement new applications and devices until they’re proven. But if they delay too long, they may get left behind entirely.

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Email Is Out, Social Is In!

Ever work on a software project where hours are wasted keeping everyone in the loop? Okay, there’s an official project plan that everyone is supposed to follow, but in practice, most of the communication is by email.

For Healthcare Software Projects, Email Is Out, Social Is In

Email is a handy tool. But there’s a much better way to handle day-to-day project coordination.
Want Better Project Communication? Give Your Team Some Slack. When it comes to healthcare software development projects, email is out and social is in.

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Finding Your Ideal Healthcare IT Partner

In our previous article, we discussed the expectation gap that forms when an organization like yours engages a healthcare IT outsourcing firm to help with a software development project. To put it simply, the gap between the expertise you expect and the expertise they actually provide can derail your entire plan, leading to missed deadlines, budget overruns, and unhappy clients.

As we promised, we’re now going to take a look at what happens when you choose the wrong partner, and how you can avoid these headaches on your next project.

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Bridging the Expectation Gap in Health IT Outsourcing

Shouldn’t healthcare IT outsourcing make your job easier, not harder? Aren’t IT partners supposed to help you deliver software on time, on budget, and in line with client expectations?

Yes, and yes—in theory. In practice, it’s a different story.

Whether you’re an IT manager or a leader at an independent software vendor (ISV), you’ve probably struggled with the reality of IT outsourcing partners that didn’t deliver on the expectations you had when you went into the project.

It’s not that they misrepresented themselves. It’s not that they cheated you. It’s not that they were incompetent. But the fact remains, they didn’t meet expectations.

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