11 Patient-Centered Digital Health Trends in 2016

Today’s healthcare leaders are faced with challenges in managing the financial health of their organizations; especially in response to the expansion of quality reporting, meaningful use and other penalties.  They are looking for ways to improve the health of their patients, and condition-specific populations, at a reasonable cost.  Increasingly they hear about the importance of patient-centeredness and the most effective of these leaders are recognizing the connection to digital health tools.

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EHR Integration – Challenges and Solutions

The marriage between a hospital and its electronic medical records vendor may not always be loving and open, and may even end in divorce. But while the relationship is flourishing, the pair are by necessity devoted to one another, and the vendor often tries valiantly to meet its hospital’s every need, in every department.

So why would a big, dominant EHR vendor like EPIC or Cerner allow an interloper into the family…  some young thing fresh from Santa Clara or Madison or Austin, offering a new and exciting way to solve some small part of the hospital’s complicated life? Because they have to.

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Exchanges 3.0? How health insurance marketplaces are evolving

Consumers are buying health insurance in new ways these days, while still turning to in-person help for making a choice — even in the age of the online economy.

The end of January brought the end of open enrollment for the third year of the exchanges, a key part of the Affordable Care Act. It’s been a rocky trip for all involved, especially consumers, many of whom were digital-savvy purchasers of all kinds of goods and services before the ACA.

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Apps vs Providers – Why only 2% of patients are using hospital-provided mobile apps?

You can lead a health care consumer to your mobile app, but you can’t make them use it, suggests a new report from consulting firm Accenture. It found, in a survey of 100 large U.S. hospitals, that just 2 percent of their patients are using hospital-provided mobile apps, even though two-thirds of the hospitals made them available.

The problem, Accenture said, was that the hospitals largely failed to provide consumers with the kinds of functions they want most. For consumers, those are access to medical records, the ability to make appointments, and an option to request prescription refills. Just 11 percent of the surveyed hospitals offered those functionalities.

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User Driven Design: Three Steps to Breakthrough Digital Health Care Solutions

Kent Lawson is the Health Care Practice Lead at IA Collaborative, a preferred partner company.

Together with IA Collaborative we offer our clients in the digital health space a full service solution development process, from research, design and deployment of applications to consultancy and domain specific problem solving.

Throughout the year we will invite our trusted partners to guest blog to introduce new perspectives and angles on digital health.

The key to innovation—any innovation—is seizing latent opportunities and solving real problems for real users. At IA Collaborative, we call it user driven design.

User driven design includes three course of action and reaction, all focused on taking insight to action:

  1. Design Research- Researching real users and key stakeholders, in-context.

  2. The Journey- Understanding the current journey of any user or any product, the gaps that exist today, and most importantly the potential to fill or capitalize on those gaps.

  3. Design & Develop- Designing and developing the ideal future state, collaboratively with a multi-disciplinary team, including all key stakeholders.

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EHRs as the “Operating Systems” of Healthcare?

As of March 2015, 779 health IT vendors supplied certified EHR products to 490,575 health care professionals participating in the CMS EHR Incentive Programs and/or ONC REC Program. 30 of them are big players, primary, and 749 supply secondary EHRs to participating health care professionals. Surprisingly, market share hasn’t changed much in 10 years – so what does that mean to the EHR systems? Are we at the tipping point of disruption?

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Why Consumer Success Depends On Business Processes 2/2

3 things to know about the future of provider networks and partnerships

Along with consumers who increasingly have a choice of insurance, a health plan’s business processes can impact the kinds of providers they attract, setting the stage for future relationships in the new alternative payment, value-based world.

Primary care practitioners and specialists may be leery of investing their time and money in new value-based contracts if there is not some indication that it will be easier for them to take new patients, get paid regularly, ask questions and reasonably adjudicate payments for disputed treatments.

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Why Consumer Success Depends On Business Processes 1/2

Navigating consumers: The hidden technology metric

Healthcare is changing, but health insurers need to change faster in some underappreciated areas to prepare for the most monumental shifts. Here’s what we know and what we don’t about the consumer imperative.

Though removed from health plan customers in some ways, as they experience it, modern, sustainable business processes and IT are necessary for convenient, quality healthcare—and for insurers to keep their business.Today, in the new healthcare economy, business processes are becoming a metric for the patient and health plan member experience.

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