The healthcare delivery system is undergoing tremendous change because of pressures to increase access, reduce costs and improve outcomes. New and innovative approaches to how care is being delivered are emerging and the shift to population health, along with an emphasis in engaging patients in self-management activities, are all contributing to the transformation of healthcare in the United States.
Consumers are buying health insurance in new ways these days, while still turning to in-person help for making a choice — even in the age of the online economy.
The end of January brought the end of open enrollment for the third year of the exchanges, a key part of the Affordable Care Act. It’s been a rocky trip for all involved, especially consumers, many of whom were digital-savvy purchasers of all kinds of goods and services before the ACA.